Last updated: August 27, 2026

Welcome to Project Better.

We want every part of your experience with us to be simple, clear and straightforward. These Store Policies explain how we handle orders, delivery, returns, refunds and customer support when you shop with Project Better.

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1. ORDERS

When you place an order with Project Better, you will receive an order confirmation by email.

Please check your order details carefully before completing your purchase, including your delivery address, selected products and quantities.

Once an order has entered processing, we may not be able to make changes or cancel it. If you need to make a change or cancellation request, please contact us as soon as possible.

We reserve the right to cancel an order where there is a genuine issue with product availability, pricing, payment or suspected fraudulent activity. If we cancel an order after payment has been taken, you will receive a refund.

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2. SHIPPING & DELIVERY

We currently offer delivery within the United Kingdom.

Available shipping options, delivery estimates and applicable delivery charges will be displayed at checkout before you complete your purchase.

Orders are normally processed as soon as reasonably possible after payment has been confirmed.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.

Delivery times may vary depending on your location, shipping method and circumstances outside our control.

If your order appears to be delayed or has not arrived within the expected delivery period, please contact our support team with your order number.

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3. ORDER ISSUES

If your order arrives damaged, incomplete or you receive the wrong item, please contact us as soon as possible.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging where relevant

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We will review the issue and work with you to determine the appropriate solution.

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4. RETURNS & CANCELLATIONS

We want you to be happy with your purchase.

For most products purchased online, UK consumer law provides a right to cancel within 14 days of receiving the goods without giving a reason. Customers generally then have a further 14 days to return the goods.

If you wish to cancel an order, please contact us with your order details before returning the product so that we can provide the appropriate return instructions.

Products should be returned in a condition that allows us to assess them appropriately. Customers are generally allowed to handle products as they would in a shop, but they may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the goods.

Certain products may be excluded from cancellation rights where a legal exception applies.

Nothing in this policy affects your statutory consumer rights.

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5. REFUNDS

Where you are entitled to a refund following a cancellation, we will process the refund in accordance with applicable UK consumer law.

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For statutory cancellations, refunds are generally made within 14 days of receiving the returned goods or appropriate evidence that they have been returned. Where applicable, the refund includes the cost of standard delivery originally paid by the customer.

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Refunds will normally be made using the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

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6. FAULTY OR INCORRECT ITEMS

If an item is faulty, not as described or does not meet the standards required by applicable consumer law, please contact us.

Your statutory consumer rights are not affected by this Store Policy.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Please contact us before attempting to repair or modify a faulty product so that we can properly assess the issue.

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7. EXCHANGES

If you would like to exchange an item, please contact our support team with your order number and details of the product you would like to exchange.

Exchange availability may depend on stock.

Where an exchange is not possible, we will explain the available options.

Nothing in this section limits your statutory consumer rights.

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8. SALE ITEMS

Sale and promotional products remain subject to applicable consumer rights.

A discounted price does not remove or reduce your legal rights where an item is faulty, not as described or otherwise covered by consumer protection law.

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9. PRODUCT INFORMATION & PRICING

We make reasonable efforts to ensure that product descriptions, images, prices and availability shown on our website are accurate.

However, occasional errors may occur.

If we discover an error affecting an order, we will contact you as soon as reasonably possible and explain the available options.

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10. CUSTOMER SUPPORT

Our team is here to help with questions about:

• Orders

• Products

• Delivery

• Returns

• Refunds

• Exchanges

• General enquiries

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When contacting us about an order, please include your order number wherever possible so we can assist you efficiently.

Email: j.parker81@icloud.com​

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We aim to respond to customer enquiries as soon as reasonably possible.

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11. PRIVACY

When you shop with Project Better, we may collect information necessary to process your order, provide customer support and deliver your purchases.

Your personal information will be handled in accordance with our Privacy Policy.

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12. CHANGES TO THIS POLICY

We may update this Store Policy from time to time to reflect changes to our services, products, business practices or legal requirements.

The latest version will be made available on our website.

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13. YOUR CONSUMER RIGHTS

Nothing in this Store Policy is intended to exclude, restrict or override any legal rights you may have as a consumer.

Your statutory rights under applicable UK consumer protection law continue to apply.

If you have a concern about an order or our service, please contact us first and we will do our best to resolve the issue.

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PROJECT BETTER

THE PURSUIT OF BETTER.

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Better products. Better journeys. Better every day.