Last updated: August 27, 2026

At Project Better, we want your order to arrive safely and your shopping experience to be straightforward. Below you'll find information about our shipping, returns and refunds.

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SHIPPING

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Order Processing

Orders are processed as soon as reasonably possible after payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email. Where available, tracking information will be provided so you can follow your delivery.

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Delivery

We currently offer delivery within the United Kingdom.

Available delivery options, estimated delivery times and shipping charges will be displayed at checkout before you complete your order.

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Delivery times may vary depending on your location, selected shipping method and circumstances outside our control.

Please make sure your delivery address is correct before placing your order. We cannot guarantee that an address can be changed once an order has entered processing.

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Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us.

When contacting our support team, please provide your order number so we can investigate the delivery.

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RETURNS

We want you to be happy with your Project Better purchase.

For most online purchases, UK consumer law gives you the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

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How to Start a Return

Before sending an item back, please contact our customer support team with:

• Your order number

• The item you wish to return

• The reason for your return, if applicable

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We will provide the appropriate return instructions.

Please do not send items to an address unless our team has provided you with the correct return details.

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Condition of Returned Items

Products should be returned in a condition that allows us to assess them appropriately.

You may handle an item as you would reasonably be able to in a shop when deciding whether to purchase it. However, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

Certain products may be excluded from cancellation rights where a legal exception applies.

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REFUNDS

Once an eligible return has been received, we will process your refund in accordance with applicable UK consumer law.

For statutory cancellations, refunds are generally made within 14 days of receiving the returned goods or appropriate evidence that the goods have been returned.

Where applicable, the refund will include the cost of standard delivery originally paid by the customer.

Refunds will normally be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process the refund.

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FAULTY OR DAMAGED ITEMS

If your order arrives damaged or an item is faulty, please contact us as soon as possible.

Please provide your:

• Order number

• Description of the issue

• Photographs of the product and packaging where appropriate

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We will assess the issue and work with you to determine the appropriate solution.

Your statutory consumer rights are not affected by this policy.

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INCORRECT ITEMS

If you receive an item that is different from what you ordered, please contact us before returning it.

Provide your order number and photographs of the item received where possible.

We will review the issue and arrange the appropriate resolution.

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EXCHANGES

If you would like to exchange an item, please contact us with your order number and details of the product you would like to exchange.

Exchanges may depend on product availability.

If the requested replacement is unavailable, we will explain the available options.

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QUESTIONS?

If you have a question about your delivery, return or refund, our support team is here to help.

Email: j.parker81@icloud.com​

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When contacting us about an order, please include your order number so we can assist you as quickly as possible.

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PROJECT BETTER

THE PURSUIT OF BETTER.

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Better products. Better journeys. Better every day.